Shipping Policy

Last Updated: 15 December, 2025

At Guvio, we work hard to ensure your orders are processed quickly and delivered safely. This Shipping Policy explains how orders are handled, shipped, tracked, and delivered, along with important customer responsibilities. Please review this policy carefully before placing an order.

1. Transit, Handling & Cut-Off Time

Handling Time

Orders are prepared and processed within 1 to 2 business days
Processing days: Monday to Friday (excluding public holidays)

During this time, your order is verified, packed, and prepared for dispatch.

Transit Time

Estimated delivery time after dispatch: 4 to 5 business days
Delivery occurs Monday to Friday

Transit time begins once the order has been handed over to the courier.

Total Delivery Time

Expected delivery timeframe: 5 to 7 business days
This includes both handling and transit time

Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

Cut-Off Time

Daily order cut-off: 4:00 PM EST

Orders placed after this time will be processed on the next business day.

2. Time Zone

All order processing times, cut-off times, and delivery estimates are calculated using Eastern Standard Time (EST).

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on:

Order size and weight
Delivery location
Applicable shipping service

Guvio reserves the right to update shipping rates at any time without prior notice.

4. Shipping Method

We ship orders using trusted domestic courier partners to ensure reliable and secure delivery. The shipping method used may vary depending on the destination and order requirements.

Standard shipping is applied unless otherwise specified during checkout.

5. Domestic Shipping Only

Guvio ships only within the United States.

We do not offer international shipping.
Orders placed with non-U.S. delivery addresses will not be processed.

6. Order Adjustments

Requests to modify an order must be submitted before processing begins.

Once an order has entered the handling or shipping stage:

Changes cannot be guaranteed
Address or item modifications may no longer be possible

7. Changing the Shipping Address

Customers may request an address update before the order is processed.

Please note:

Address changes are not possible after dispatch
Guvio is not responsible for orders delivered to incorrect addresses provided at checkout

8. Tracking Your Order

Once your order has been shipped:

A tracking number will be sent to your registered email address
Tracking information may take up to 24 hours to update

Customers are encouraged to monitor their shipment using the provided tracking link.

9. Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping details.

If an order is delayed, returned, or lost due to incorrect information:

Guvio is not liable for replacement or refund
Additional shipping fees may apply for reshipment

10. Order Cancellation

Order cancellations are accepted only before processing begins.

Once an order has been processed or shipped:

Cancellation requests will not be approved
Customers may refer to the Return & Refund Policy for available options

11. Damaged Packages

If your package arrives damaged:

Contact us within 48 hours of delivery
Provide clear photos of the damaged packaging and product

Each case will be reviewed individually to determine the appropriate resolution.

12. Sales Tax

Sales tax is applied where required by law and is calculated at checkout based on the shipping destination within the United States.

13. Contact Information

For shipping-related questions or assistance, please contact us:

Business Phone: +1 929-597-8152
Business Email: hello@guvio.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

14. Policy Updates

Guvio reserves the right to revise this Shipping Policy at any time. Any updates will be posted on our website and will apply to future orders.

Business Information

Business Name: Guvio
Business Hours: 9:00 AM – 5:00 PM (Mon to Fri)
Business Phone: +1 (929) 597-8152
Business Mail: hello@guvio.shop
Business Address: 250 Cleveland St, Brooklyn New York 11208, United States