Return & Refund Policy

Last Updated: 15 December, 2025

At Guvio, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted, along with the responsibilities of both the customer and Guvio. Please read this policy carefully before making a purchase.

1. Policy Overview

Guvio offers a structured and transparent return and refund process to ensure fairness and clarity for all customers.

Key Highlights

• Return Window: 30 days from the date of delivery

• Refund Processing Time: Within 10 business days after inspection

• Restocking Fee: None

• Eligible Items: Both defective and non-defective items

• Exchanges: Allowed under specific conditions

All returns are subject to inspection before approval.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The return request must be initiated within 30 days of delivery

• Items must be unused, unworn, and in original condition

• Original packaging, tags, manuals, and accessories must be included

• Proof of purchase (order number or receipt) is required

Items that show signs of use, alteration, or damage caused after delivery may be refused or partially refunded.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale

• Gift cards

• Products damaged due to misuse or improper handling

• Items returned without original packaging or components

Guvio reserves the right to refuse returns that do not meet eligibility requirements.

4. Types of Returns

A. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 48 hours of delivery

• Provide:

  • Order number

  • Description of the issue

  • Clear photos of the defect or damage

Once approved, Guvio will provide return instructions.

Resolution Options:

• Full refund to the original payment method

• Replacement or exchange (subject to availability)

B. Non-Defective (Change of Mind) Returns

Returns for reasons such as dissatisfaction or change of preference are accepted if:

• The item is unused and in original packaging

• The return request is made within 30 days of delivery

Customers are responsible for return shipping costs in such cases.

5. Return Process

To initiate a return, follow these steps:

1. Contact Customer Support
   Email: hello@guvio.shop
   Phone: +1 929-597-8152

2. Provide Required Information

   • Order number

   • Item(s) being returned

   • Reason for return

3. Receive Return Instructions
   Our team will provide the return address and guidelines.

4. Ship the Item

   • Package the item securely

   • Use a trackable shipping service (recommended)

5. Inspection
   Once received, the item will be inspected before approval.

6. Return Shipping Responsibility

Guvio is not responsible for items lost or damaged during return transit if improperly packaged.

7. Refunds

Refund Method

• Refunds are issued to the original payment method

• No cash or alternative payment refunds are provided

Refund Timeline

• Processed within 10 business days after inspection

• Bank or card providers may take additional time to reflect the refund

Refund Amount

• Includes the product price only

• Original shipping fees are non-refundable unless the return is due to Guvio’s error

8. Exchanges

• Exchanges are allowed for the same product or items of equal value

• Exchange requests follow the same process as returns

• Shipping costs for exchanges may apply

• Replacement items are dispatched only after the returned item passes inspection

9. Partial Returns

If only part of an order is returned:

• Refunds will apply only to eligible returned items

• Any promotional discounts may be recalculated

10. Order Cancellation

Order cancellations are accepted only before processing begins.

Once an order has been processed or shipped:

• Cancellation requests will not be approved

• Customers must follow the standard return procedure

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and shipping information

• Packaging returns securely

• Using trackable shipping services

• Retaining proof of return shipment

Guvio is not liable for return delays caused by carriers.

12. Sales Tax

Refunded amounts will include applicable sales tax where required by law. Taxes are calculated based on the original shipping address.

13. Contact Information

For assistance with returns or refunds, contact us:

• Email: hello@guvio.shop

• Phone: +1 929-597-8152

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

14. Policy Updates

Guvio reserves the right to modify this Refund & Return Policy at any time. Changes will be posted on our website and will apply to future purchases.

Business Information

Business Name: Guvio
Business Hours: 9:00 AM – 5:00 PM
Business Phone: +1 (929) 597-8152
Business Mail: hello@guvio.shop
Business Address: 250 Cleveland St, Brooklyn New York 11208, United States