General Questions
Q: What is Guvio?
Guvio is a modern bag store offering thoughtfully designed bags that blend functionality with style. Whether you’re heading to work, traveling, or out on a casual day, we’ve got the perfect bag for you.
Q: Are your bags made with durable materials?
Yes. All Guvio bags are crafted using high-quality, long-lasting materials to ensure durability and timeless appeal.
Shipping Information
Q: Do you ship internationally?
Currently, we only ship within the United States.
Q: Is shipping free?
Yes, standard shipping is completely free on all orders.
Q: How long does delivery take?
Our handling time is 1–2 business days.
After that, shipping typically takes 4–5 business days, so you can expect your package to arrive in 5–7 business days total.
Q: When is the order cut-off time?
Orders placed before 4 PM (PST) begin processing the same day.
Q: Will I receive tracking information?
Yes, once your order is shipped, you’ll receive a tracking link via email to monitor its progress.
Returns & Refunds
Q: What’s your return policy?
You can return items within 30 days of delivery, provided the product is unused and in its original packaging.
Q: Who covers return shipping costs?
Return shipping is the responsibility of the customer unless the item is defective or incorrect.
Q: How long does it take to get a refund?
Once we receive and inspect your returned item, refunds are processed within 10 business days.
Orders & Payments
Q: What payment methods do you accept?
We accept all major credit and debit cards. All transactions are securely processed in USD.
Q: Is it safe to pay on your website?
Yes. All payments are encrypted and handled through secure, PCI-compliant gateways.
Q: My payment isn’t going through — what should I do?
Make sure your card details are correct, your billing address matches, or try using a different card. If the issue continues, contact us at hello@guvio.shop and we’ll help.
Q: I didn’t receive an order confirmation — what now?
Check your spam or junk folder. If it’s not there, email us and we’ll resend it.
Need more help?
Reach out to us anytime at hello@guvio.shop — we’re here to assist you.
Business Information
Business Name: Guvio
Business Hours: 9:00 AM – 5:00 PM
Business Phone: +1 929-597-8152
Business Mail: hello@guvio.shop
Business Address: 250 Cleveland St, Brooklyn New York 11208, United States