General Questions

Q1. What is Guvio?
A. Guvio is an online store offering quality products with reliable domestic shipping across the United States.

Q2. Where is Guvio located?
A. Guvio operates online and serves customers within the United States.

Q3. Do you offer international shipping?
A. No, Guvio currently ships only within the United States.

Q4. How can I contact Guvio?
A. You can contact us via email at hello@guvio.shop or by phone at +1 929-597-8152.

Q5. What are your customer support hours?
A. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (EST).

Orders & Payments

Q6. How do I place an order?
A. Select your product, add it to your cart, proceed to checkout, and complete payment.

Q7. What payment methods do you accept?
A. We accept secure payment methods available at checkout.

Q8. Can I change or cancel my order after placing it?
A. Changes or cancellations are possible only before the order is processed.

Q9. What is the order cut-off time?
A. Orders placed after 4:00 PM EST are processed on the next business day.

Q10. Will I receive an order confirmation?
A. Yes, you will receive an order confirmation email after your purchase is completed.

Return & Refund

Q11. What is your return policy?
A. We accept returns within 30 days of delivery, provided the item is unused and in original condition.

Q12. How do I request a return?
A. Contact our support team with your order number and reason for return.

Q13. Who pays for return shipping?
A.

• Defective or incorrect items: Guvio pays

• Change of mind returns: Customer pays

Q14. How long does it take to process a refund?
A. Refunds are processed within 10 business days after inspection of the returned item.

Q15. Can I exchange an item?
A. Yes, exchanges are allowed for the same or equal-value item, subject to availability.

Delivery & Shipping

Q16. How long does delivery take?
A. Delivery usually takes 5 to 7 business days, including handling and transit time.

Q17. What is the handling time for orders?
A. Orders are processed within 1 to 2 business days, Monday to Friday.

Q18. Do you deliver on weekends?
A. No, deliveries are made Monday to Friday only.

Q19. How much does shipping cost?
A. Shipping charges are calculated and shown at checkout.

Q20. How can I track my order?
A. A tracking number will be emailed to you once your order ships.

Q21. My tracking hasn’t updated. What should I do?
A. Tracking updates may take up to 24 hours. If delays continue, contact support.

Q22. Can I change my shipping address after placing an order?
A. Address changes are only possible before the order is processed.

Q23. What if I receive a damaged package?
A. Contact us within 48 hours of delivery and provide photos of the damage.

Q24. What if I receive the wrong item?
A. Please contact our support team immediately so we can resolve the issue.

Q25. What happens if my delivery is delayed?
A. Delivery times are estimates. If your order is significantly delayed, please contact us for assistance.

Business Information

Business Name: Guvio
Business Hours: 9:00 AM – 5:00 PM
Business Phone: +1 (929) 597-8152
Business Mail: hello@guvio.shop
Business Address: 250 Cleveland St, Brooklyn New York 11208, United States